About Us

Borneo Tours Sdn Bhd is one of the pioneer travel agencies in Sarawak and has been at the forefront of the travel and tourism business since 1975. Backed by strong management expertise, the company’s unique hierarchy housing four specifically different but related corporations enable the Group to provide seamless travel arrangements and customised packages.

Our Mission

Over the years, Borneo Tours Sdn Bhd has etched itself a prominent space in inbound tour operations, outbound travel, worldwide ticketing, cruise, hotel reservations and insurance requirements for its vast portfolio of customers earning its name as the One Stop Travel Solutions Provider of choice. Our mission is

Continuously provide enjoyable quality excursions/trips on time and on budget

Develop enthusiastically satisfied customers all of the time

Establish a market presence that assures short-term and long-term profitability, growth and success

Contribute positively to our communities and our environment

our accreditation & membership

Experience Seamless Journeys
with Borneo Tours

Sarawak Culture

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Food Delicacy

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Craftsmanship

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Festival Season

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Wildlife Nature

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Need Help?
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Our Core Values

Consistency

Responsibility

Efficiency

Initiative

Passion

Teamwork

Still Have Questions? We’re Here to Help! Contact Us

Everything You Need to Know Before You Travel.

Will I have a tour guide during my trip?

Yes, most of our packages include professional local tour guides to enhance your experience.

What happens if my flight is delayed?

If your flight is delayed, inform us immediately. We will adjust your itinerary accordingly.

Can I request special meals during the trip?

Absolutely! Let us know your dietary preferences, and we’ll arrange suitable meals for you.

What should I do if I lose my belongings?

Contact our team or local authorities immediately. We will assist in locating your lost items.

Is there 24/7 customer support while traveling?

Yes, we provide 24/7 assistance to ensure you have a seamless and stress-free journey.

What payment methods do you accept?

We accept major credit cards, bank transfers, and online payment gateways. Some packages may allow installment plans.

Is my payment refundable if I cancel my trip?

Refund policies depend on the package. Some allow free cancellation within a certain period, while others may have a cancellation fee.

Can I change my payment method after booking?

Once payment is processed, changes are generally not allowed. However, for special cases, please contact our support team.

Are there additional fees beyond the package price?

Some tours may have optional add-ons, taxes, or service fees. These will be clearly mentioned before you confirm your booking.

What happens if my refund is delayed?

Refund processing times vary depending on the payment method. If delayed, please reach out to our customer service for an update.

Do I need a visa for my trip?

Visa requirements depend on your nationality and destination. We can assist with visa applications if needed.

Are vaccinations required for certain destinations?

Some countries require vaccinations before entry. Check health guidelines or consult a doctor for necessary immunizations.

What travel documents should I bring?

You should carry a valid passport, visa (if required), travel insurance, and printed copies of your booking confirmation.

Do I need travel insurance?

While not always mandatory, travel insurance is highly recommended to cover medical emergencies, cancellations, and lost baggage.

Can you assist with flight bookings?

Yes, we offer flight booking services as part of our travel packages or as a separate service.

How do I book a tour package?

You can book a tour through our website, by phone, or by visiting our office. Select your package, provide traveler details, and make a payment to confirm.

Can I reserve a tour without immediate payment?

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How far in advance should I book my trip?

We recommend booking at least 2–3 months in advance for international trips and 1 month for local tours to secure availability.

Will I receive a confirmation after booking?

Yes, you will receive a confirmation email with all travel details, including itinerary, payment receipt, and contact information.

Can I book for a group?

Absolutely! We offer special rates and custom itineraries for group bookings. Contact us for group travel arrangements.

Plan Your
Perfect Borneo Getaway

From rainforest adventures to cultural escapes, discover packages crafted for every traveler.